Terms & Conditions

Welcome to QELVENA. By accessing or using our website, you agree to these Terms & Conditions.

1. Website Use

You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.

2. Products

We make reasonable efforts to ensure that product descriptions, images, prices, and other information are accurate. However, colors, packaging, appearance, and other details may vary slightly from the images shown on the website.

Product availability may change without notice.

3. Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to refuse or cancel an order where necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, or other legitimate reasons.

If an order is cancelled after payment has been made, any applicable refund will be processed according to our refund procedures.

4. Prices and Payments

Product prices are displayed on the website and may change without prior notice.

Available payment methods are shown during checkout. Orders must be paid in full before they can be processed unless otherwise stated.

5. Shipping

Shipping times and delivery availability depend on the destination, shipping method, product availability, and other circumstances.

For more information, please see our Shipping & Delivery policy.

6. Returns and Refunds

Returns and refunds are subject to our Returns & Refunds policy and applicable consumer-protection laws.

Nothing in these Terms & Conditions limits any mandatory rights you may have under applicable law.

7. Intellectual Property

All website content, including text, images, graphics, logos, branding, and other materials, is owned by or licensed to QELVENA unless otherwise stated.

You may not reproduce, distribute, modify, or use our content for commercial purposes without prior written permission.

8. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, security, marketing, and other functions.

Your use of such services may also be subject to the terms and policies of the relevant third parties.

9. Limitation of Liability

To the extent permitted by applicable law, QELVENA will not be responsible for losses arising from circumstances beyond our reasonable control, including delivery delays, interruptions to third-party services, technical problems, or events outside our control.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page.

11. Contact Us

If you have questions about these Terms & Conditions, please contact us through our Contact Us page.

Last Updated: September 2026

QELVENA — Your beauty, your confidence, your glow.