Returns & Refunds

At QELVENA, we want you to feel confident when shopping with us.

Returns

If you receive a damaged, defective, incorrect, or significantly different item, please contact us as soon as possible after delivery.

Please provide your order number and, where appropriate, clear photos of the product and its packaging so we can review the issue and assist you.

Non-Returnable Items

For hygiene and safety reasons, certain beauty, skincare, cosmetic, and personal-care products may not be eligible for return once opened or used, unless the item is defective or incorrect.

Refunds

If your return or issue is approved, we will inform you of the applicable refund process. Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us before returning the item so we can provide the appropriate instructions.

Important

Return eligibility may vary depending on the product, destination, and applicable consumer-protection laws. Nothing in this policy limits any mandatory rights you may have under applicable law.

QELVENA — Your beauty, your confidence, your glow.