Frequently Asked Questions

How can I place an order?

Choose the product you would like to purchase, add it to your cart, and proceed to checkout. Follow the instructions to complete your order securely.

How can I pay for my order?

Available payment methods will be displayed during checkout. Payment options may vary depending on your location.

How long does delivery take?

Delivery times vary depending on the destination, shipping method, and product availability. Estimated delivery information will be provided during checkout whenever available.

Can I track my order?

Yes. When tracking information is available, it will be provided after your order has been shipped.

Can I return a product?

Return eligibility depends on the product and the circumstances of the return. Please see our Returns & Refunds policy for more information.

What if I receive a damaged or incorrect product?

Please contact us as soon as possible with your order number and relevant details. If necessary, we may ask you to provide photos of the product and packaging.

Are beauty and skincare products returnable after being opened?

Some beauty, skincare, and personal-care products may not be eligible for return after opening or use for hygiene reasons, except where the product is defective, incorrect, or where applicable law provides otherwise.

Do you ship internationally?

Shipping availability depends on the destination and the products ordered. Available shipping options will be shown during checkout.

Will I have to pay customs or import fees?

Depending on your destination country, customs duties, taxes, or other import charges may apply. Please refer to our Shipping & Delivery policy for more information.

How can I contact QELVENA?

You can contact us through our Contact Us page. Please include your order number when contacting us about an existing order.

QELVENA — Your beauty, your confidence, your glow.